Effective date: July 2, 2026 This Privacy Policy explains how ATLAS HOME COLLECTIVE LLC, operating under the TileishArt brand (“TileishArt,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information when you visit tileishart.com, contact us, place an order, or use our services. ATLAS HOME COLLECTIVE LLC is a Wyoming limited liability company. Our handcrafted products are produced, prepared, and shipped from Fez, Morocco, to customers worldwide.
1. Information We Collect
We may collect the following types of information:
- Your name, billing address, shipping address, email address, and telephone number.
- Order details, including the products, quantities, sizes, colors, customizations, and delivery preferences you select.
- Messages, photographs, measurements, design references, and other information you provide for custom or made-to-order products.
- Payment-related information processed through Stripe or another payment provider offered at checkout.
- Technical information such as your IP address, browser type, device information, referring pages, and website activity.
- Marketing preferences and information provided when subscribing to newsletters or promotional communications.
We do not directly store complete credit card or debit card details. Payment information is securely processed by Stripe or the payment provider selected during checkout, subject to that provider’s own privacy and security policies.
2. How We Use Your Information
We may use your information to:
- Process, confirm, produce, and deliver your order.
- Communicate with you about production, customization, shipping, tracking, delivery, or customer service.
- Prepare quotations and respond to custom-order, wholesale, trade, or partnership requests.
- Process payments, refunds, returns, cancellations, and payment disputes.
- Prevent fraud, unauthorized transactions, abuse, and security threats.
- Improve our website, products, services, and customer experience.
- Send marketing communications when you have subscribed or otherwise agreed to receive them.
- Comply with accounting, tax, legal, regulatory, and record-keeping obligations.
3. Legal Grounds for Processing
Depending on your location, we may process personal information because it is necessary to complete a contract with you, comply with legal obligations, protect our legitimate business interests, prevent fraud, or because you have provided consent. Where we rely on your consent, you may withdraw it at any time by contacting us. Withdrawing consent does not affect processing that was lawfully carried out before the withdrawal.
4. Payments
Payments made through our website may be processed by Stripe or another secure payment gateway displayed at checkout. These providers may collect and process payment details, billing information, device information, and fraud-prevention data. TileishArt receives only the information required to confirm and manage the transaction. Payment providers process your information under their own privacy policies and terms.
5. Sharing Your Information
We may share necessary information with trusted service providers, including:
- Payment processors and fraud-prevention providers.
- Shipping companies, freight forwarders, customs agents, postal services, and delivery partners.
- Website hosting, ecommerce, email, analytics, and technical service providers.
- Artisans, production partners, and fulfillment personnel who require order specifications to complete your product.
- Professional advisers, accountants, insurers, legal advisers, and government authorities where required.
We do not sell personal information to third parties in exchange for money.
6. International Data Transfers
Because we operate internationally, your information may be processed in the United States, Morocco, your delivery country, or another country where our service providers operate. Data protection laws may differ between countries. Where required, we take reasonable measures to protect personal information transferred internationally.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, maintain account sessions, process checkout, improve site performance, measure traffic, prevent fraud, and support advertising or marketing where enabled. You may control cookies through your browser settings or through any cookie-consent tool displayed on our website. Disabling essential cookies may prevent certain website functions, including the cart or checkout, from working correctly.
8. Marketing Communications
When you subscribe to our newsletter or agree to receive promotional messages, we may send you product updates, special offers, new collections, or company news. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at support@tileishart.com. Transactional emails relating to an order, payment, production, shipment, or customer-service request are not considered marketing communications.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, meet legal and accounting requirements, resolve disputes, prevent fraud, and enforce our agreements. Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal requirements.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online service, electronic communication, or storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on where you live, you may have the right to request:
- Access to personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion of certain personal information.
- Restriction of or objection to certain processing.
- A portable copy of certain information.
- Withdrawal of consent for marketing communications.
To make a privacy request, contact support@tileishart.com. We may need to verify your identity before completing the request.
12. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.
13. Children’s Privacy
Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, services, payment methods, technology, or legal obligations change. The updated version will be posted on this page with a revised effective date. Continued use of our website after an update means that the revised policy applies to future use.
15. Contact Us
For privacy questions, requests, or concerns, contact: ATLAS HOME COLLECTIVE LLC Operating under the TileishArt brand Wyoming, United States Operations and shipping origin: Fez, Morocco Customer Support: support@tileishart.com Wholesale & Partnerships: partnerships@tileishart.com Telephone: +1 202-773-4726 Website: https://tileishart.com